Terms & Conditions
FREQUENTLY ASKED QUESTIONS
And other important topics
Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease.
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At Jolly Good Times Sailing, we're all about a chill, sustainable adventure in Norway, far from your average yacht vacation. You'll be sailing in Lofoten, Vesterålen or anywhere in our decided destination with us, the folks who own the place, for a super personal and truly local touch on your trip.
We've got the skills to manage the boat top to bottom, but if you're up for it, jumping in and learning the ropes makes for a real hands-on sailing experience. Don't worry if you're not a pro – we're here to guide you, and you can do as much or as little as you feel comfortable with.
Our sailing trips are short and sweet – think half-day cruises along the stunning Norwegian coast. There's plenty of time to soak up the views, go for a hike, or just kick back and relax.
We love anchoring out in the open – it's quieter, you've got the place to yourself, and hey, you can even take a dip in the water on a whim. This is slow travel at its best: taking your time to connect with nature, learn a bit of sailing, and just enjoy the quiet pace of life on the water.
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The kind of food we eat on board is delicious, healthy and high quality. “Kitchen Captain” Maria is an amazing cook who loves to feed our guests. Maria is in charge of the galley, and guests take turns to help prepare meals if they want to... This makes the experience more fun for everybody. Plant-based food is Maria's favourite, but her menu never lacks sea food (often the catch of the day!) or a good dish where meat is the star and protagonist.
Let us know if you have any dietary requirements so we can cater to your needs.
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As well as awesome experiences while sailing in Norway’s most beautiful nature and the opportunity to learn how to sail, all meals, snacks and non-alcoholic beverages like tea, coffee, water and juice are included. Beds, pillows, linen, hand towels and duvets are provided so no need to think more about that.
All the boat’s running expenses such as fuel and harbour fees are covered in the price.
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You should bring as little as possible but everything you need depending on the experience you have booked.
A full list of details with what to bring will be provided prior to departure in order for you to pack appropriately for every trip.
Pack smart and efficiently, and bring your things in soft bags.
For longer stays (5 days or more), a tiny washing machine is available for small amounts of clothing (detergent included).
Here is a basic list which is not trip dependent:
Private toiletries
Comfy slippers to use indoors, typo tøffel or similar is a winner
Rubber boots or any waterproof shoe to use when sailing. Soft soles only
Two sets of wool for feet and body
You need all weather clothing to use at sea, on land or on hikes etc
Simple work gloves to be used for rope handling
Personal non breakable water bottle and a small lunch box (not required but nice to have to avoid taking garbage to the hikes or activities)
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Please pack your items in a soft bag. The space on a boat is limited and it will be more people aboard. One travel bag per person policy.
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Yes, we have in total 16pcs of 230V sockets in the cabins, Note that the 230V not always is on. In addition to this we have 7 USB slots spread around so there should be enough power for everyone.
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Yes, there is. The two private cabins in the front are an en-suite cabins. The single and triple cabins in the aft end share a bathroom and shower.
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Normally your trip is planned in advance and there will be a pre-arranged pick up point suitable for your stay. A full itinerary will be provided before the trip and we will guide you with the airports and all the information required.
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There is no internet aboard. Only ordinary mobile network
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There are no experience requirements, even though having some sailing skills is always a plus.
Everything you learn you will bring back home as a memorable souvenir from the voyage -
We do our best to make sure all guests feel welcome, safe, happy, and are respectful towards each other. The food served on board is made with love and mostly from scratch, this means home made bread, soups, lots of different veggie/vegan goodies, and also the catch of the day is often on the dinner plate. At your arrival you will be given access to your cabin where you will keep your belongings throughout your stay . Living aboard also requires that you give a hand and act helpful in any way possible. We are one crew and perform best together.
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Yes, you will need your own private travelling insurance. Make sure it includes your planned activities.
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Yes kids are welcome on day trips, coastal and fjord cruising.
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All surfaces are cleaned and disinfected between charter trips; hand sanitiser provided. Read more about Covid-19 HERE
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Jolly is not wheelchair accessible. We wish she were though.
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That can happen, but we always try to find other solutions. Let’s say you have booked a coastal experience and sailing along the coast will imply a risk, we render the plan and sail inland. Usually there’s not a problem with weather.
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You can bring your pet on day trips, but not for longer stays.
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All sailing related equipment is aboard, meaning that we have gloves and warm suits. In addition to the suits being warm, they also have a buoyant effect. You need to bring waterproof and warm boots.
For ski and sail tours you will need to bring your own equipment or you can rent also. Just let us know and we will help you.
A complete list will be send to you after booking a trip with us.
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If you are travelling to Norway between October and March, there is a chance to see the northern lights, but remember there is no 100% guarantee. Being in the right place at the right time helps . To see the Northern lights, the sky needs to be dark and clear of any clouds
Do you have more questions? Please send us an email to info@Jollygoodtimessailing.com and we will be reply shortly.
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Make sure to read through the terms and conditions when you book a trip with us. They are a part of the agreement with us when you sign up for a trip.
1. IMPORTANT ASPECTS TO CONSIDER
Jolly Good Times Sailing (JGTS) is a product based company that relies on natural experiences and activities that involves some demands of us as the arranger and you as a participant.
Out on the ocean, coast or fjord the safety is always kept on a high level and it will without any warning make us change and re-route our scheduled plan in order to find alternatives to maintain the crew’s security and well being. From time to time our destinations will be more exposed than others and from time to time the weather puts us in the situation where we must change the route within a very limited time.
If it is possible these changes will be announced in advance and we will rearrange the itinerary as close up to ordinary as possible without any effect on the price. This flexibility is a part of the package when you go sailing with us and for you as a customer will need to take this into consideration when you book a trip with us. Mother nature decides in the end.
It is important to consider that sailing with JGTS also can involve dangerous situations and accidents. As a customer you need to be in agreement with this and accept that all participation is at your own risk. JGTS can not be made liable for any claims post accident. The safety level will as far as possible be at the highest necessary level at the given situation both for us, and for you. However in the event of the unexpected occur in terms of weather, temperatures, illness etc you will accept to follow the changed itinerary. Additional costs for transport, hotels, diet etc comes out of your flexibility budget.
2. YOUR RESPONSIBILITY
In the unlikely event of cancellation, you will need to use your own travel cancellation insurance. If you do not have any private cancellation insurance JGTS ordinary cancellation policy applies. It is mandatory that you have travel and accidental insurance that also covers your home transports.
You are responsible to control that the travel document is in accordance with your order. Some of our trips can be physical and mentally demanding and requires that you are well prepared for your trip/excursion in both ways.
You shall follow the instructions and guidance of the leaders of the trip, whether it's JGTS or a subcontractor of JGTS. It is your responsibility to make sure that your behaviour is not of any concern or bother to any of the other crew members on board. If you breach your responsibilities and obligations as a crew member you may be refused participation or excluded from the remainder of your trip without being able to claim reimbursement from JGTS.
You will be held liable for damages done intentionally or on purpose to the vessel and the vessel's attributes. This includes necessary services due to malfunction and the loss of income as a result of the event.
3. ORDERING, DEPOSIT, PAYMENT, CANCELLATION, AND CHANGES TO YOUR BOOKING
Ordering and Deposit: Bookings must be made electronically. A deposit of NOK 7000 is required within 7 days of booking to confirm your reservation.
Payment Terms: Full payment is due 90 days before departure. For bookings made less than 90 days before departure, the full amount, including the deposit, is due within 4 days.
Cancellation Policy:
Cancellations must be in writing.
Cancelling more than 60 days before departure: You will lose the deposit.
Cancelling 30 to 60 days before departure: You will receive a 50% refund.
Cancelling less than 30 days before departure: There will be no refund.
No-shows are not eligible for refunds.
Changes to Booking: Changes are subject to availability and may involve additional charges. Details of these charges are available on request.
Force Majeure: In the event of unforeseeable circumstances affecting your trip, we will work with you to reschedule or provide a refund where possible.
Non-Payment: Failing to pay does not equal cancellation. To cancel your booking, you must notify us in writing.
Dispute Resolution: In the unlikely event of a dispute, we aim to resolve it amicably and fairly.
4. RECLAMATION
If there is anything you’re not satisfied with or was not according to your expectations related to the information given, you need to address this immediately to JGTS when you are aboard. If the matter is not corrected when you are aboard and you still claim this is a reclamation, you need to address this written and explicitly within a month after the end of the trip electronically to JGTS. If the matter is unsolvable between the parties the reclamation will be brought further to a third party and will be assessed in Norway.
Any event that needs to be handle by the legal system, shall be done according to the Norwegian law in Norway.
5. SOCIAL MEDIA
On most of our trips we will take a lot of pictures and publish these on social media etc. In the posts your name/username can/will be used to promote JGTS activities. If you do not allow us to use pictures containing you and/or your profile ID, we need to be given this information at arrival on the vessel in order for us to adapt to you.
6. RESERVATIONS
In the event of any wrongly written information in our programme, price list or webpage we reserve the right to make these mistakes and to alter them without any claims towards us.
Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Norway.
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
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To be able to process your booking and ensure your travel arrangements run smoothly and meet your requirements, Jolly Good Times Sailing, need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy. Jolly Good Times Sailing AS is not responsible for the privacy practices of any other companies.
If you wish to obtain a copy of the personal information held about you, please write to our email address: Jollygoodtimessailing@gmail.com.
Jolly Good Times Sailing may wish to contact you by post, e-mail and/or telephone with news, information and offers on its voyages and other holidays we may have available and for market research purposes. If you prefer not to be contacted for this purposes, please contact Jollygoodtimessailing@gmail.com